Retail Trainer Dach & Neatherlands

Land :
Deutschland
Bundesland :
Bayern
Stadt :
MUNICH
Berufsfelder :
Handel
Vertragsform :
Festanstellung
Arbeitszeit :
Vollzeit
Berufserfahrung :
Zw. 5 und 10 Jahren

Unternehmensbeschreibung

Discretion, quality, and craftsmanship – Bottega Veneta has created a new standard of luxury since its founding in Vicenza in 1966. Steeped in the traditions of Italy's master leather craftsmen and long celebrated for its extraordinary leather goods, Bottega Veneta has recently emerged as one of the world's premier luxury brands. The company's famous motto, “When your own initials are enough,” expresses a philosophy of individuality and confidence that now applies to a range of products.

Stellenbeschreibung

Mission
 
To enhance of individual employees in DACH & Netherlands by conducting training programs that will boost employee's performance in alliance with company's core values through the delivery of a training curriculum and learning materials.
Main assignments
- Deliver training and coaching to guarantee the achievement of Service Excellence in the stores (Service Values, selling techniques and Service Standard) traveling across the countries
- Ensure the image of the Brand is respected, the highest level of Client experience is delivered and sales are exceeded supporting the vision of the Brand of being Client focused and profitable 
- Collaborate with the Local General Manager to support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines 
- Collaborate with WW Training Department and ensure the training is coherent and consistent within EMEA region, following the guidelines
- Monitor and coordinate “in Store” Induction for all newly hired retail employees 
- Organize and deliver classroom “Immersion program” for newly hired retail employees ensuring new hires are trained within 90 days of employment and “Expert Training” for more advance retail employees (such as Shoes, RTW or After-care training)
- Organize the yearly training Calendar in accordance to local needs, build annual training program and prepare teaching plans
- Be in charge of the Training Budget with the ability to conduct cost-benefit analysis and calculate training ROI
- Be able to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach  
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities
- Follow-up on mystery shopping results and support the service evaluation and improvement needed
- Stay abreast of the new trends and tools in employee development and competitors

Profil

Requirements
- At least 3 years of experience in a Management/Training Retail role in a high retail luxury industry or in a Training consultancy firm
- Minimum of 2 years Retail and stores experience 
- Higher level of education is preferred
- Excellent understanding of adult Learning and blended learning is preferred 
- Understanding of Luxury Retail, Client experience and selling skills
- Knowledge of competitors, other Luxury Lifestyle Brand and general fashion market
- Excellent understanding of Coaching
- Ability to work in a team, to show flexibility, courteous manners and positive attitude 
- Excellent organization skills and ability to plan yearly training and multi task is required
- Ability to present information to a variety of audiences through excellent presentation skills and public speaking skills
- Fluency in German and English
- Excellent computer skills