Store Manager - Berlin Outlet, Wustermark

Land :
Bundesland :
Stadt :
Berufsfelder :
Vertragsform :
Arbeitszeit :
Berufserfahrung :
Zw. 2 und 5 Jahren


At New Balance, movement is the centre of everything we do. We seek talented individuals that fit into our team-oriented atmosphere. Additionally, we are proud to have an environment that offers the comfort of a true work/life Balance. We have remained strongly committed to a core set of company values that include integrity, teamwork and total customer satisfaction.


Drives the profitability of the stores by:

Meeting or exceeding sales targets and control operating costs

Manage all resources of your store in order to provide customers with a superior shopping experience

Conduct store operations in efficiently and effectively way

To achieve store Net Sales and Operating Profit budget

To deliver excellent customer service through a well-trained, stable and motivated store team

To optimise conversion through proactive traffic analysis

To present the store in accordance with New Balance standards


  • Responsible for all store allocates resources and organize processes to generate profitability in different market situations conditions
  • Has practical knowledge of the earnings report and losses, of Store KPIs and makes business decisions based on store performance
  • Maximise Sales by driving conversion
  • Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
  • Focus the team on cross & up selling
  • Understands the customer behaviour and standards draws conclusions from these data and make relevant adjustments for improvement
  • Create relationships with podiatrists, running clubs & gyms in the area to generate sales
  • Grow Rewards program data base
  • Ensure all customer orders are accurately processed with one working day
  • Achieve gross margin targets
Team Management
  • Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings.
  • Creates a high-performance culture in your store, defining expectations and clear goals, analyzing the performance team, responsible team members and providing adequate and immediate feedback, including active management of poor performance
  • It is a good example leading the customer service and always ensuring management of all efficient services  to the customer
  • Recruit, lead and motivate the store team to maximize sales and provide exceptional customer service in line with New Balance standards
  • Drive conversion through traffic analysis & rostering
  • Master the feedback process & provide quarterly feedback to all team members
  • Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training.
  • Manages recruitment, integration, training and store team development and ensures that all hr procedures and standards are respected
  • Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame.
  • Follow up with all customer feedback
  • Execute the months Mystery Shopping action items
  • Manage the appraisal process for all team members
  • Manage the induction process
  • Complete rosters and adhere to the staffing template
  • Complete weekly time sheets, & coordinate lunch breaks
  • Ensure all staff wear lanyards/badges & the correct uniform/tech apparel

  • Review the store sell through report. Remerchandise or adjust replenishment levels as required
  • Minimise shrinkage & maintain accurate stock records in the POS system
  • Complete quarterly stock counts
  • Execute mark downs as directed
  • Run daily negative stock report and request relevant adjustments
  • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
  • Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
  • Run & action the daily inventory reports

  • Follow through the monthly Store Audit action items
  • Ensure VM and windows comply with New Balance standards
  • Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
  • Generate an attractive layout suited to the customer, consistently ensuring flawless visual merchandising standards
  • promotes the continuous improvement of processes and warehouse replenishment
  • Open and close the store
  • Reconcile cash to end of day tender report & complete & sign the end of day banking book
  • Bank takings
  • Complete month end Stock Receipt report
  • Complete month end Sales report
  • Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
  • Ensure compliance with the operational health and safety policy
  • Order and control the stationary for all stores i.e. receipt rolls and barcode labels


Outgoing determined self-starter

5 years’ Retail management experience preferably at a national retail chain

Demonstrated ability to achieve sales budgets

Proven people management and leadership shills

Excels at coaching, driving and developing a team

Extensive stock management experience

Proven merchandising skills

Excellent attention to detail

Fluent in English

Sport interest – running experience is desirable

Fashion and trend awareness

Accustomed to working in an international company

Knowledge of the retail market/consumers

Experienced in working in a stand-alone role – autonomous and comfortable being remotely managed initially

Potential to grow with the business