Ecommerce Fulfillment Specialist
Land :
Deutschland
Bundesland : Bayern
Stadt : Herzogenaurach
Berufsfelder : Handel
Vertragsform : Festanstellung
Arbeitszeit : Vollzeit
Vorstellung des Unternehmens
- Develop innovative delivery concepts with internal or external logistics providers to ensure a superior customer journey and a high conversion rate. Manage the implementation with internal and external service providers across the complete eCom workstream
- Identify and evaluate new fulfillment trends to satisfy today's and tomorrow's customer expectations
- Work with 3rd party customer service providers to ensure efficient processes and in time handling of delivery claims. Train customer staff on logistical topics.
- Liaise with the eCom warehouse management team to guarantee efficient logistics processes and avoid outbound and return handling backlogs
- Support the business with logistical expertise and the handling of various hands tasks in small and big projects
- Coordinate forecasts to internal and external parties for effective resource planning
- Specify business requirements for new features to brief internal and external developers
- Bachelor's degree in Business Administration, Supply Chain Management or similar field
- 2-3 years of relevant working experience in eCommerce, logistics or related areas
- Experience in coordinating and monitoring internal and external service providers
- Ability to effectively prioritize multiple tasks in a fast-paced environment
- Experience in managing cross functional projects
- Willingness to work independently on assigned tasks with little guidance as well as accept direction on given assignments
- Proficiency in Microsoft Office. Microsoft Excel is essential
- Fluent in English and German is a must
Stellenbeschreibung
- Identify and evaluate new fulfillment trends to satisfy today's and tomorrow's customer expectations
- Work with 3rd party customer service providers to ensure efficient processes and in time handling of delivery claims. Train customer staff on logistical topics.
- Liaise with the eCom warehouse management team to guarantee efficient logistics processes and avoid outbound and return handling backlogs
- Support the business with logistical expertise and the handling of various hands tasks in small and big projects
- Coordinate forecasts to internal and external parties for effective resource planning
- Specify business requirements for new features to brief internal and external developers
Profil
- 2-3 years of relevant working experience in eCommerce, logistics or related areas
- Experience in coordinating and monitoring internal and external service providers
- Ability to effectively prioritize multiple tasks in a fast-paced environment
- Experience in managing cross functional projects
- Willingness to work independently on assigned tasks with little guidance as well as accept direction on given assignments
- Proficiency in Microsoft Office. Microsoft Excel is essential
- Fluent in English and German is a must
E-COMMERCEECOMMERCE FULFILLMENT SPECIALISTHerzogenaurach, Germany
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