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Metzingen near Stuttgart, DE
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Manager Customer Experience Strategy (M/F/D)

Land : Deutschland Deutschland

Bundesland : Baden-Württemberg

Stadt : Metzingen

Berufsfelder : Produktion, Qualtitätswesen

Vertragsform : Festanstellung

Arbeitszeit : Vollzeit

Stellenbeschreibung

- Be responsible for defining & implementing strategic concepts at every customer touchpoint
- Further develop and activate the global CX strategy of HB
- Manage the Voice of the Customer Program
- Support in measuring and optimizing the brand experience throughout the customer journey
- Prepare internal and external communication material
- Work in cross-functional teams, bring in your customer-obsessed mindset and act as change ambassador
- Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
- Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
- Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
- Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
- High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
- As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.

Profil

- Successfully completed Bachelor's or Master's degree/ MBA or equivalent in the field of business administration
- Min. 2-3 years of relevant professional experience (retailer company, consumer brand company or strategy consultancy)
- Passion for new challenges and team player
- Strong analytical and conceptual skills
- Detail-oriented, pragmatic and solution-oriented work
- Excellent written and spoken in English
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