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Operations Specialist Ecommerce Europe

Land : Deutschland

Bundesland : Bayern

Stadt : Herzogenaurach

Berufsfelder : Handel

Vertragsform : Festanstellung

Arbeitszeit : Vollzeit

Vorstellung des Unternehmens

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
- Lead the implementation of new eCom systems and processes from the definition of business requirements to the successful roll out
- Liaise with internal and external service providers for the technical realization of projects and the optimization of business processes. Manage the communication between all parties
- Manage 3rd party service providers in the area of Order Management, Risk and Fraud Prevention and Payment Services
- Ensure a smooth order flow through all operations systems and interfaces - from order placement to fulfilment in the eCom warehouse
- Monitor stock synchronization across all channels. Conduct regular analysis and take measures to avoid cancellations or lost opportunity by incorrect stock.
- Plan and execute the operational implementation of new Marketplaces and the expansion to additional regions
- Evaluate and implement new trends in payments, dunning and debt collection to ensure high payment rate and superior customer experience
- Create and run ad-hoc reports to identify irregularities, needs for service improvements and derive meaningful actions.
- Support customer service with inquiries related to check-out and payment processes
- Bachelor's degree in Business Administration, Supply Chain Management, Business Informatics or similar field
- 2-3 years of relevant working experience in eCommerce, IT, logistics or related areas
- Experience in coordinating internal and external service providers
- Ability to effectively prioritize various tasks in a fast-paced environment
- Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
- Profound analytical skills and ability to work with details; Microsoft Excel is essential
- Fluent in German and English

Stellenbeschreibung

- Lead the implementation of new eCom systems and processes from the definition of business requirements to the successful roll out
- Liaise with internal and external service providers for the technical realization of projects and the optimization of business processes. Manage the communication between all parties
- Manage 3rd party service providers in the area of Order Management, Risk and Fraud Prevention and Payment Services
- Ensure a smooth order flow through all operations systems and interfaces - from order placement to fulfilment in the eCom warehouse
- Monitor stock synchronization across all channels. Conduct regular analysis and take measures to avoid cancellations or lost opportunity by incorrect stock.
- Plan and execute the operational implementation of new Marketplaces and the expansion to additional regions
- Evaluate and implement new trends in payments, dunning and debt collection to ensure high payment rate and superior customer experience
- Create and run ad-hoc reports to identify irregularities, needs for service improvements and derive meaningful actions.
- Support customer service with inquiries related to check-out and payment processes

Profil

- Bachelor's degree in Business Administration, Supply Chain Management, Business Informatics or similar field
- 2-3 years of relevant working experience in eCommerce, IT, logistics or related areas
- Experience in coordinating internal and external service providers
- Ability to effectively prioritize various tasks in a fast-paced environment
- Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
- Profound analytical skills and ability to work with details; Microsoft Excel is essential
- Fluent in German and English

E-COMMERCEOPERATIONS SPECIALIST ECOMMERCE EUROPEHerzogenaurach, Germany
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
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