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Store Trainer (M/F/D) - Adidas Terrex Mountain Loft Munich

Land : Deutschland Deutschland

Bundesland : Bayern

Stadt : München

Berufsfelder : Personalwesen

Vertragsform : Festanstellung

Arbeitszeit : Vollzeit

Stellenbeschreibung

- Ensure that the digital and trainer-led retail curriculum is delivered and implemented effectively and that the standards of execution are adhered to by all stakeholders in store
- Facilitate live and virtual training sessions
- Organize and ensure availability of relevant training materials
- Train and Coach Store Team on training and development skills and support the Store Leadership Team on identifying talent, especially who can drive the Outdoor experince
- Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership Team, give feedback and role-model customer service standards, coach every moment and act as a Team Huddle Champion and Team Captain
- Secure foundational and seasonal product knowledge in Outdoor category then drive knowledge transfer to selling behaviors
- Facilitate and organize product training events in collaboration with the Visual Excellence Team
- Go-to person instore for ATTICUS product learning experience platform or community lead
- Act as a Coach in digital learning platform AREA and guide the Store Leadership Team in building learning plans, with a focus on Learning, Experiencing and Performing stages
- Facilitate adoption of new instore processes and tools by supporting training initiatives
- Report training initiatives using European and Global Tools
- Provide qualitative and quantitative monitoring of training results on monthly/quarterly basis using Kirkpatrick and adidas learning measurement levels as reference
- Analyze NPS reports and propose corrective actions on service and staff friendliness, ensures call backs and role model service excellence
- Coordinate and support the Onboarding process for new brand ambassadors, digital and trainer led
- Build and sustain local participants in Expert and Specialist certification programs in Outdoor.
- Become a credible and knowledgeable source on Outdoor for adidas retail

Profil

- Strong written and verbal communication skills in English and German
- Strong communication skills including impactful presentation and facilitation skills
- Advanced numeracy and literacy
- Good IT skills: MS TEAMS, Word, Outlook, Excel, PowerPoint
- Solid business acumen and in-depth knowledge of Retail KPIs
- Well-organized, with enthusiasm and initiative
- Ability to multi-task
- Efficient in time management
- Ability to develop strong and credible relationships with store team
Requisite Education and Experience / Minimum Qualifications:
- Consumer facing experience
- Minimum of 2 years' experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.
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