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Team Lead CRM Technology (M/F/D)

Land : Deutschland Deutschland

Bundesland : Nordrhein-Westfalen

Stadt : Ratingen

Berufsfelder : Handel

Vertragsform : Festanstellung

Arbeitszeit : Vollzeit

Stellenbeschreibung

Esprit isn't just an Employer. It is more than a fashion brand, staying true to our core values of sustainability and diversity.
We are looking for real personalities. Smart characters with attitude, corners and edges. We love what we do. And so should you.
You are a team-player loving to take challenges together with your colleagues?
You would like to work in a company whose products are well-known and support such company in its success?
Then apply now as
Team Lead CRM Technology (m/f/d)
to support our Team. (ID 19941)
Your tasks
- You motivate, coach and further develop a great CRM Tech team consists of Product owners and Software Developers
- You enable with your team by technological solutions a flawless CX experience using Salesforce Marketing Cloud, Service Cloud, Loyalty Engine and Analytical CRM
- You create a distinctive digital customer and performance-oriented experience in the area of CRM by providing and develop required tools and technology, including infrastructure, architecture, data and tools
- You support (consultation & project management) all relevant business departments and suppliers to ensure a holistic experience of the ESPRIT Friends program
- You manage projects to further optimize the use of our customer data / behavioral data to extend and increase the relevance of our customer communication
- You evolve agile methodology and apply to organization to continuously improve efficiency and outcome
- You understand technology trends and vendor product roadmaps to determine how they best fit the demands/requests of customers and how delivered functionality can be best leveraged
- You monitor all relevant CRM related KPIs as basis for ideation of initiatives to bring ESPRIT's Friends program to the next level
Your skills
- You have a bachelor`s / master's degree in business, marketing, or similar education and at least 3 years' experience in CRM
- You have an analytical and data driven way of working
- You have several years of experience in leading and coaching a diverse team of Product Owner and Development
- You have a visible track record in project management, agile project methodologies and lean start-up in product development
- You have experience with direct marketing/CRM technologies
- You have experience in working and further developing of Salesforce Marketing Cloud and Salesforce Service Cloud
- You have experience with cloud setup especially Microsoft Azure and Databricks
- You have basic experiences with SQL
- You have a proficient command of English
Our Benefits
- We have a flexible mobile office arrangement that allows you to choose your work location at least two days a week, plus we have flexible working hours
- We are a team that places a lot of value on collegial and open cooperation, open feedback is always appreciated
- With us you get 40% staff discount on our entire product range
- We don't have a dresscode, you can wear whatever you feel comfortable in
- We offer you of course a subsidy for public transport or you ca park on one of our free parking spaces
- We have an award-winning canteen that provides you with really tasty and healthy food every day
Are you a good match for this Job?
Then please submit an application with your salary expectations and an indication of your earliest starting date. Please feel free to contact Sophie Braun .
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