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Urbn Loss Prevention Advisor - Munich, Germany

Land : Deutschland Deutschland

Bundesland : Bayern


Berufsfelder : Logistik

Vertragsform : Festanstellung

Arbeitszeit : Vollzeit



JOB TITLE: Loss Prevention Advisor,

REPORTS TO: District Loss Prevention Manager

Role Summary

Urban Outfitters, Inc. (URBN Europe) is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People. All our brands are experiencing incredible growth and we need talented, dynamic and creative people to join us!

The role of a Loss Prevention Advisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers.

What You’ll Be Doing:

  • Identifying any type of loss to the business by;
  • Deterring through excellent customer service
  • Apprehending shoplifters in accordance with the company policy
  • Helping the business to understand and detect Fraud
  • Detecting internal crime
  • Detecting process errors
  • Ensure all cases are managed effectively by;
  • Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines.
  • Attending Court on behalf of the Company if required
  • Ensuing all reports conform with data protection regulations
  • Acting as a point of contact for law enforcement authorities where required
  • Deliver accurate concise information to the Stores and District Manager relating to stock loss, incidents and patterns to identify key process weaknesses.
  • Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency.
  • Where process changes are approved, support with implementation, embedding and follow up.
  • Support store teams with Emergency response and procedures and escalate where necessary
  • Regularly deliver Loss Prevention training programmes to ensure awareness and compliance to all store teams.
  • Ensure every new member of the store team receives a Loss Prevention induction.
  • Record training delivered and attendees.
  • Ensure all Loss Prevention and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partners
  • Ensure all Physical security and Loss Prevention technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner.
  • Communicate and collaborate with contractor guard services
  • Liaise with and support other URBN Europe stores across all brands to share best practice and identify common issues.
  • Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate.
  • Continue to learn by taking part in both internal & external Loss Prevention education and awareness programs
What You’ll Need:

  • Dedication to Excellence.
  • Build relationships and be a trusted Partner to the business.
  • Excellent communication skills and the ability to influence and offer training to colleagues at all levels.
  • Fluency in English and German, verbal and written.
  • Analytical & data driven mindset.
  • Understand how to carry out surveillance without interfering with customers in store experiences.
  • Understand security procedures and practices.
  • Experience with handling sensitive and/or confidential data in a professional capacity.
  • Ability to work independently and manage time effectively.
  • Possess a good working knowledge of relevant local legislation
  • Understand modern Loss Prevention techniques
The Perks

· Great team culture within a supportive and inclusive brand

· Great development programmes

· Huge staff discount across the brands and regular sample sales

· Competitive holiday allowance

· Pension scheme, life insurance, medical care,

· And much more….