GUCCI Karriere Arbeitsplätze

Deine Mission: Unsere Kundenberater sind dafür verantwortlich, unseren Kunden einen außergewöhnlichen Service zu bieten, indem wir die individuellen Bedürfnisse und Erwartungen unserer Kunden erfüllen und als "Gucci-Botschafter" die Philosophie und Werte der Marke vertren. Die Leidenschaft für die Marke wird durch die Schaffung eines markengerechten, luxuriösen Kundenerlebnisses zum Ausdruck gebracht. Dein Tätigkeitsfeld: Du übernimmst die niveauvolle, engagierte Beratung und optimale Betreuung unserer Kunden und hast Freude daran, ihnen einen außergewöhnlichen Kundenservice zu bietenDu gibst Tipps und Ratschläge zu allgemeinen Trends in der Modewelt und zu Entwicklungen auf dem LuxusmarktDie Gewinnung von Stammkunden sowie serviceorientierte Pflege deiner Kundenbeziehungen zählt ebenfalls zu deinen Aufgaben Erfassen von aussagekräftigen Kundendaten mit Hilfe der Unternehmenstools (CRM), um mit dem Kunden in Kontakt zu treten, Beziehungen aufzubauen und zukünftige Kundenentwicklungsmöglichkeiten zu personalisierenAuch die Sicherstellung der optimalen Präsentation der Verkaufsfläche gehört zu deinem VerantwortungsbereichDas bringst du mit: Du verfügst idealerweise über Berufserfahrung im hochwertigen Einzelhandel; Erfahrung in Fashion / Luxus ist von Vorteil Du hast große Freude am Umgang mit Kunden und MitarbeiternDu verfügst über eine hervorragende Kunden- und ServiceorientierungAusgeprägte Umsatzorientierung gepaart mit der Fähigkeit Verkaufsgespräche erfolgreich abzuschließen zeichnen Dich ausDu hast Spaß an der Arbeit in einem internationalen und familiären TeamExzellentes Verständnis für das Luxussegment an sich, sowie den daraus einhergehenden Produkten Fließende Deutschkenntnisse sowie gute Englischkenntnisse, weitere Sprachen sind von Vorteil Affinität für ein digitales Umfeld

Deine Mission: Unsere Kundenberater sind dafür verantwortlich, unseren Kunden einen außergewöhnlichen Service zu bieten, indem wir die individuellen Bedürfnisse und Erwartungen unserer Kunden erfüllen und als "Gucci-Botschafter" die Philosophie und Werte der Marke vertren. Die Leidenschaft für die Marke wird durch die Schaffung eines markengerechten, luxuriösen Kundenerlebnisses zum Ausdruck gebracht. Dein Tätigkeitsfeld: Du übernimmst die niveauvolle, engagierte Beratung und optimale Betreuung unserer Kunden und hast Freude daran, ihnen einen außergewöhnlichen Kundenservice zu bietenDu gibst Tipps und Ratschläge zu allgemeinen Trends in der Modewelt und zu Entwicklungen auf dem LuxusmarktDie Gewinnung von Stammkunden sowie serviceorientierte Pflege deiner Kundenbeziehungen zählt ebenfalls zu deinen Aufgaben Erfassen von aussagekräftigen Kundendaten mit Hilfe der Unternehmenstools (CRM), um mit dem Kunden in Kontakt zu treten, Beziehungen aufzubauen und zukünftige Kundenentwicklungsmöglichkeiten zu personalisierenAuch die Sicherstellung der optimalen Präsentation der Verkaufsfläche gehört zu deinem VerantwortungsbereichDas bringst du mit: Du verfügst idealerweise über Berufserfahrung im hochwertigen Einzelhandel; Erfahrung in Fashion / Luxus ist von Vorteil Du hast große Freude am Umgang mit Kunden und MitarbeiternDu verfügst über eine hervorragende Kunden- und ServiceorientierungAusgeprägte Umsatzorientierung gepaart mit der Fähigkeit Verkaufsgespräche erfolgreich abzuschließen zeichnen Dich ausDu hast Spaß an der Arbeit in einem internationalen und familiären TeamExzellentes Verständnis für das Luxussegment an sich, sowie den daraus einhergehenden Produkten Fließende Deutschkenntnisse sowie gute Englischkenntnisse, weitere Sprachen sind von Vorteil Affinität für ein digitales Umfeld

Role Mission The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business; • Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony; • Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales; • Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities; • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment; • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise; • Contribute to upholding the visual display of all products in accordance with Gucci visual standards; • Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room; • Adhere to Gucci Image standards and guidelines; • Follow all company policies and procedures. Key Requirements • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting; • Proven ability to drive and exceed individual and store results; • Proven ability to build lasting relationships with customers and colleagues; • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously; • Strong organization and follow-up skills are essential; • Accuracy and attention to detail needed; • Candidate should be team-focused with a desire to collaborate effectively; • Ability to work in a fast moving and dynamic environment; • High flexibility and ability to adapt to different customers; • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

Role Mission The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;Adhere to Gucci Image standards and guidelines;Follow all company policies and procedures.Key Requirements 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;Proven ability to drive and exceed individual and store results;Proven ability to build lasting relationships with customers and colleagues;Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;Strong organization and follow-up skills are essential;Accuracy and attention to detail needed;Candidate should be team-focused with a desire to collaborate effectively;Ability to work in a fast moving and dynamic environment;High flexibility and ability to adapt to different customers;Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

Key Accountabilities Client Experience · Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction. · Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events. · Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training. · Ensure the development, implementation, and execution of company CRM initiatives byguiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities. · Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100. · Champion full utilization of the various clienteling tools to drive client loyalty and acquisition. · Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered. Running the House · Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security. · Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches. · Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target. · Provide accurate monthly schedules and timely submission of payroll records for all employees. · Oversee incoming and outbound merchandise requests and shipments. · Support and monitor the After Sales services in store. · Oversee and support maintaining the Visual Merchandising standards set by the Global VM team. · Ensure optimal and consistent adherence to all key health, safety, and security aspects. · Maintain company assets organized in respect of the back-of-house and front-of-house guidelines. · Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards. Requirements · Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry. · Bachelor’s Degree in a related field is preferred. · High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team. · Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business. · Proven ability to drive positive client experiences that build loyalty and deliver measurable results. · Ability to manage competing priorities in a fast-paced environment. · Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook. · Industry awareness, commercial knowledge, and strong business and financial acumen. · Strong verbal and written communication skills and excellent organizational skills. · Passion for the Fashion Industry. · Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Role Mission The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business; • Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony; • Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales; • Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities; • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment; • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise; • Contribute to upholding the visual display of all products in accordance with Gucci visual standards; • Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room; • Adhere to Gucci Image standards and guidelines; • Follow all company policies and procedures; Key Requirements • 1-2 years of luxury fashion sales experience preferably in a similar role or customer service setting; • Proven ability to drive and exceed individual and store results; • Proven ability to build lasting relationships with customers and colleagues; • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously; • Strong organization and follow-up skills are essential; • Accuracy and attention to detail needed; • Candidate should be team-focused with a desire to collaborate effectively; • Ability to work in a fast moving and dynamic environment; • High flexibility and ability to adapt to different customers; • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.